It’s not very likely that hospital employees spend a lot of time thinking about the hospital waiting rooms. They are usually zooming past people, eager to catch the next elevator, tending to patients and trying to get where they need to be. But, friends and relatives of patients, and the patients themselves, have ample time to contemplate the waiting room environment while waiting to talk to the surgeon or receive much anticipated medical results. While making improvements to your hospital’s medical equipment is very important and should not be overlooked, it is also important to evaluate the level of “comfort” your patients are experiencing. One way to increase patient satisfaction is to implement patient pagers in your waiting rooms. JTECH offers the MediPass™ pager, which comes with an extended range option for larger facilities. The extended range can also be useful if you want your waiting patients to be able to move about the hospital while waiting in queue. In addition, using patient pagers ensures better HIPAA compliance by respecting patient privacy by not announcing names for the entire waiting room to hear. The MediPass pager is silent and discreet. These pagers do not add additional noise annoyances and are simple for staff to operate. It is said that patients recover fastest when they have the least amount of peripheral stress. Some elderly and hard of hearing patients are concerned they will miss hearing their name being called by the nurse. Pagers alleviate this added peripheral stress.

One patient’s experience went like this, “A few months ago I sat in an emergency department’s waiting room, afraid of what was going on behind the large, locked double doors. There was a TV on—blaring—and turned in such a way that almost no one could see the screen. The chair was cold, hard plastic. Minutes felt like hours. There was no pot of coffee, nothing to look at, nothing to read except an issue of Arizona Highways that was about 10 years old. The place didn’t inspire confidence or help me relax. I couldn’t even take a walk, because I was afraid the staff would want me, and I would not hear their call.” While JTECH pagers would not be able to fix the décor complaints this patient had, they would have allowed the patient to “take a walk” and get out of the uncomfortable waiting room. MediPass pagers are a multifaceted investment for any hospital.